Approval Is Delayed In Defer Thread Activity [ID 317002.1]
Oracle Self-Service Human Resources – Version: 11.5.9 to 12.0 – Release: 11.5 to 12.0
Information in this document applies to any platform.
Checked for relevance on 23-Dec-2010
In Personal Information, the customer is using static approval group. After the approver approves the basic detail changes the process is delayed in “Defer Thread” activity and the changes will not effect until the next run of the Workflow background
The issue was verified by the steps defined in the tar.
1. Create a static approval group with one approve.
2. Modify basic detail information.
3. Approver will get a notification of approval required.
4. As an approver, approve the changes.
5. The process gets stuck in Defer Thread of approved process.
System Profile “HR:Defer Update After Approval” was not setup to meet the customer’s business needs.
System Profile “HR:Defer Update After Approval” needs to be set accordingly.
The workflow process gets delayed and stops at Defer Thread, when the following profile is set.
HR:Defer Update After Approval
If you set the profile to Yes, then “Workflow background process” need to be run to complete the workflow.
Unless a business reason requires you to defer the process that way, you should set the profile value to “No” and
restart the web server. Any future transactions would not defer with this setup.